It was Nancy Kline, creator or the Thinking Environment who first put into words the fundamental observation that “the quality of everything we do, depends on the quality of the thinking we do first”.

Through years of experience & observation, Nancy found that what influences a person’s ability to think well for themselves is not how senior or experienced they are, nor their intellect. It is the way they are being treated by the people they are with at the time. The behaviour of the listener or listeners is critical.

There are ten ways of being with people, known in the Thinking Environment as the 10 Components